For customers in the US & EU:
For customers in the other regions except the US & EU:
Replacing instead of repairing:
Every Chessnut chessboard products come with a one-year limited warranty and up to 365 days of complimentary technical support.
In the case of a covered warranty defect, Chessnut will at its option:
(A) replace the product with an equivalent new product;
or
(B) provide a partial or full refund of the original purchase price to you in exchange for the return of the product.
To extend your coverage further, purchase this 2-year extended warranty service. Then your board will get a total of 3 years of free replacements. Does not include man-made or intentional damage.
We offer a 30-day price match service. If you find a discount price difference within 30 days of your purchase, you can contact us to request a refund for the price difference.