Q&A
Our team is a proud and passionate group of experienced engineers and technicians, who bring years of software and hardware development experience to the table. We have our own factories, which gives us an advantage in controlling the quality of our products and the supply chain. Our young and energetic team is dedicated to bringing products and services to a higher level. We have an open and innovative mindset, which allows us to make a difference in the current chess market. We strive to stay ahead of the competition and provide our customers with the best customer experience possible.
Welcome to our O&A page! Here you can find answers to some of the most commonly asked questions about our website, products, and services
Will the board interface with Chess.com and Lichess?
Sure, you can use our chessboard to play on Chess.com and Lichess. You can play on these platforms using our app or some third-party apps such as WhitePawn that have online gaming functionality.
Will this work with any chess pieces or will it require chessnut pieces? If it requires chessnut pieces will there be a place to purchase replacements?
Because there are chips in the pieces for recognition, it is required to use Chessnut pieces. We have Chessnut chess pieces available on our official store, where you can purchase replacements.
Is the AI built into the board or do you need a phone/tablet?
There is no AI built in our chessboard, you need a PC/mac/phone/tablet if you want to play against the Al chess engine.
Is possible to livestream with it?
We have livestream function in our APP, you can easily generate a link and share it to wherever you want, it is a HTML5 page which can show the moves in real time.
Why can't I connect to Bluetooth?
Please check whether you have granted the necessary permissions to the app and turned on the required features. 1. Enable GPS on your phone, the BLE connection relies on GPS. 2. Grant location permission to the app 3. You don’t need to pair it in your Bluetooth settings as the usual Bluetooth devices. Just go to our apps and click the Bluetooth icon in the upper right corner, it will automatically search and connect to the device. 4. Ensure the blue LED on the board is flashing. If not, short press the power button to enable it.
What is your return policy?
We offer a 30-day money-back guarantee on all of our products. If you are not satisfied with your purchase, please contact our customer service team to initiate the return process.
How long does shipping take?
Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping to the US&EU typically takes 5-7 business days
Do you offer international shipping?
Yes, we ship internationally to most countries. However, please note that shipping times and fees may vary depending on your location.
What payment methods do you accept?
We accept all major credit cards, as well as PayPal and Apple Pay.
How can I contact your customer service team?
You can reach our customer service team by email or live chat. Our contact information can be found on our "Contact Us" page.