Contact Us

Chessnut

Dear valued customer,

Thanks for your message!

If you are facing:

• Product hardware issues  
  
  Please provide us with：
  Order number, Product model,
  Current firmware version, 
  A detailed description of the problem, 
  Any related videos or images
  
  
• Software problems 
  
  Please provide us with ：
  Order number, Product model,
  The device you are using (phone model or computer model),
  The operating system of the device (iOS, Android, or PC),
  Chessnut App version, A detailed description of the issue,
  Any related videos or images.
  
  

Supplying this pertinent information will greatly assist us in understanding the nature of the issue, conducting analysis, and offering appropriate solutions.

Best regards,
Team Chessnut