Q&A

We have integrated Chess.com, Lichess, ChessKid, and Chessable.

EVO is an all-in-one device equipped with MAIA, allowing direct gameplay against Al.

The chess piece may bulge at the bottomdue to the expansion and contraction of the internalair caused by temperature changes.Please press the bottom with your fingertips. For detailed instructions on this procedure, please refer to the following link:https://youtu.be/sQ09Z03_DLU.

Currently, we support the following languages: Chinese, English, French, German, Italian, and Spanish. We plan to gradually add more language options in the future.

ChessMind's engine training service offers two payment models: one is a subscription-based plan, allowing unlimited engine training throughout the subscription period. The other option involves payment per usage. Users who haven't subscribed under the first model may see an expiration notice, but as long as there are gifted sessions, engine training can proceed as usual.

We currently do not support exporting the trained engine for external device use.

An APK (Android Package) is an installation file for Android applications. Since EVO does not support GMS, you cannot download and install Google services such as the Play Store. If you wish to install third-party apps, you'll need to visit the official websites of the respective apps using a browser to download their provided APK files. Alternatively, you can explore large third-party app marketplaces, such as Aptoide, for additional options.

The ELO rating for Stockfish 16 ranges from 600 to 2850, Maia rating ranges from 1100 to 1900.

EVO allows you to log in with different accounts, and the content for each account is independent.

EVO is an all-in-one device equipped with MAlA, allowing direct gameplay against Al. Chessnut Air, Air+, Go and Pro, on the other hand, do not have built-in Al. If you wish to play against the Al chess engine, you would need a PC, Mac, smartphone, or tablet.

Sure, you can use our chessboard to play on Chess.com and Lichess. You can play on these platforms using our app or some third-party apps such as WhitePawn that have online gaming functionality.

There is no Al built in our chessboard, you need a PC/mac/phone/tablet if you want to play against the Al chess engine. If you are interested in learning more about the chessboard with built-in Al, please visit our official website under the Chess Computer" section.

We have livestream function in our APP, you can easily generate a link and share it to wherever you want, it is a HTML5 page which can show the moves in real time.

Please check whether you have granted the necessary permissions to the app and turned on the required features.
1. Enable GPS on your phone, the BLE connection relies on GPS.
2. Grant location permission to the app
3. You don't need to pair it in your Bluetooth settings as the usual Bluetooth devices. Just go to our apps and click the Bluetooth icon in the upper right corner, it will automatically search and connect to the device.
4. Ensure the blue LED on the board is flashing. If not, short press the power button to enable it.

The chess piece may bulge at the bottomdue to the expansion and contraction of the internalair caused by temperature changes.Please press the bottom with your fingertips. Fordetailed instructions on this procedure, please refer to the following link:https://youtu.be/sQ09Z03_DLU

Currently, our app does not support multiple languages; it is available only in English. However, we do support various third-party apps, and some of them offer multilingual support.(https://www.chessnutech.com/pages/apps).

Common features: They share the same usage pattern, and the chessboard dimensions are identical.

Differences:

They differ in material composition. The Chessnut Air chessboard is constructed with a combination of wood and plastic panels, with plastic chess pieces. On the other hand, the Chessnut Air+ features an all-wood construction for both the chessboard and pieces.

Common features: They share the same usage method, both the chessboard and pieces are entirely made of wood.

Differences: 

 The chessboard sizes vary, with Chessnut Air+ measuring 33cm x 33cm x 1.8cm, and Chessnut Pro measuring 55cm x 55cm x 2cm.

Common Features: Their usage methods are the same.

Differences:

1. They differ in chessboard size; Chessnut Air measures 33cm x 33cm x 1.8cm, while Chessnut Pro measures 55cm x 55cm x 2cm.

2. They have different materials; Chessnut Air's chessboard is constructed with wood and a plastic panel, and the pieces are made of plastic. In contrast, Chessnut Pro's chessboard and pieces are entirely crafted from wood.

Please perform the following steps without plugging in the power cord:

1. Press and hold the power button for 3 seconds to turn on the device. The power light will change from red to green.

2. At this point, the Bluetooth light should be flashing (indicating it's ready to connect).

3. lf the Bluetooth light does not flash, try briefly pressing the power button once to see if theBluetooth light flashes.

If normal operation cannot be restored after performing these steps, please contact our customer support for further assistance./span>

Chessnut Go is not waterproof due to the design of its open charging port and speakers. It can tolerate minor splashes during regular use.

Shipping times vary depending on your location and the shipping method you choose at checkout. Standard shipping to the US&EU typically takes 5-7 business days.For other regions, the shipping time is approximately 10-15 business days.

Yes, we ship internationally to most countries. However, please note that shipping times and fees may vary depending on your location.

Due to our cooperative freight agent shipping a large batch of parcels from China to your country, detailed logistics updates may not be available during transit. The package's logistics status will only be updated once it has been scanned at the local post office upon arrival.

For parcels dispatched from China, in certain countries, customers may be kindly requested to furnish their tax identification numbers to assist in the smooth clearance of customs procedures. Rest assured, the provided information is exclusively utilized for shipping purposes and is handled with the utmost confidentiality.

The requested documentation is essential for the shipping company's requirements. Failure to provide these documents may result in the shipping company refusing to accept the package to mitigate the risk of potential loss during transit.

Due to varying shipment schedules for different batches of our pre-sale products, you can inquire about the estimated shipping time through the product page or by contacting customer service. Rest assured, we are committed to ensuring timely deliveries.

Currently, we do not have any physical offline stores; we only support ordering through our official online store.

Because there are chips in the pieces for recognition, it is required to use Chessnut pieces. We have Chessnut chess pieces available on our official store, where you can purchase replacements.

We accept all major credit cards, as well as PayPal and Apple Pay.

We recommend using a small amount of water for wiping.

Due to limitations in the EMR recognition system, we cannot use metal-weighted chess pieces. Instead, we recommend using materials such as cement, sand, or barium sulfate for weighting.

No, we will not provide any assistive features or modify any user data on the website.

We offer a 30-day price match guarantee. If you find a discount price difference within 30 days, you can contact our official customer service email to request a refund of the price difference.

Due to the unique characteristics of the Chessnut Go product, its pieces cannot be used with other Chessnut board models. However, the pieces from Chessnut Air, Air+ and Pro can be recognized and used interchangeably.