Chessnut Move Production & Shipping Update
Dear Chessnut Community,
First and foremost, thank you for your continued support and patience throughout this journey. We're excited to share the latest updates on your Chessnut Move orders. Please forgive us for not updating you more frequently, but please believe that we're doing everything we can to get Move delivered to you as quickly as possible.
Current Production Status
Our team has been fully focused on Move's production. As a completely new product with unique specifications, the manufacturing and testing processes presented more challenges than anticipated as our factory partners adapted to its requirements. However, we're pleased to report that production is now running smoothly.
Based on our current projections, all first-batch pre-order customers will receive their Move by the end of August, which aligns with our original timeline. For other regions, orders will be fulfilled in chronological order, with the first shipments expected to reach customers in mid-July (transit times may vary, with some remote locations taking longer time).
Refined Plastic Piece Update
The revised prototype for the plastic pieces has arrived! Attached are images of the painted samples for your reference. We’re committed to refining the details to ensure a premium experience.
We’re closely managing the timeline to ensure the plastic pieces’ production does not lag behind the wooden pieces by more than two weeks. This means all first-batch pre-order customers should receive their complete sets (including plastic pieces) by mid-September.
We understand that the wait may be longer than expected. As always:
- Refunds: If the timeline no longer works for you, we’ll process refunds promptly per our policy.
- Future Purchase: You’re welcome to wait until the Move is in stock, though please note that the pre-order discount (the best price only for pre-order backers) will not apply at that stage.
Pricing Note
Due to higher-than-expected production costs and tariffs, we’ll need to adjust the retail price upward once inventory becomes available. Rest assured, all pre-order customers will lock in the original discounted rate—no additional charges will apply.
Gratitude & Commitment
Your trust fuels our passion. We’re working tirelessly to deliver a product that exceeds expectations, and we’ll continue providing transparent updates along the way.
For questions, feel free to reply here or contact our support team.
Thank you for being part of the Chessnut Move journey!
Best regards,
The Chessnut Team
20 comments
Not to trough another wrench into the production schedule, but, the Plastic Pieces (which i ordered and paid for) to me would look even better would be to add a color to the base something like the wooden pieces. They would stand out even better. I plan to do some kind of color to my chess set. Just a suggestion. Let me know what you think!
If we pre order the move now with plastic pieces, to Canada, when can we realistically expect to have our hands on the board? Thank you so much for sharing updates btw, great to see you guys do this whole thing so well and to make the whole experience positive for your customers! Keep up the great work!
This is superb. Thank you so much for the update! It’s impressive that you are already making incremental improvements to the quality of the plastic pieces.
Hi Chessnut!
Thank you for the update! I’m really looking forward to improving my chess game with “Move”.
Is it possible to attach an instruction manual (pdf or ‘link’) to this update? That would be great.
Thank you for your efforts to date!